Is your AV Account Executive “Too Busy” for you?

Posted by taryn on February 9, 2012 in Blog | Comments Off

By Jason Mullaney, Vice President of Client Services

In this relationship-driven business, this can be a common perception.  A/V Account Executives (AE’s) often find themselves struggling to find the right balance of selling new business and managing the expectations and needs of existing clients.  What happens when there is overlap?  What choices your AE makes in managing his/her time can really affect you and your program.  After all, you have enough to worry about as it is.  You shouldn’t have to worry about what time your AE is devoting to your program .  If you ever find yourself wondering if your AE is “too busy” for you, consider the business model the Account Executive is part of.  Does the AE work at an organization that has it’s AE’s selling, advancing, managing and possibly project managing shows or does your AV provider have a progressive model of allowing AE’s to build relationships with clients and introduce a dedicated Account Manager to you once the business confirms?  In the Account Manager model such as with AV Concepts, you have a dedicated expert with you every step of the way from pre-planning through show-site and post-cons.  The AM’s are 100% committed to your success and satisfaction and will never be distracted by chasing sales targets, but rather focused on every conceivable way to put you, the client…first.